Returns & Exchanges

At SharkNinja, we stand behind the quality of our home appliances and offer a 60-day money-back guarantee to ensure you are completely satisfied with your purchase. If your product does not meet your expectations, you can return it for a full refund of the purchase price, excluding shipping and handling.

1

Initiate Your Return

Log in to your account or use our guest portal to enter your order number and zip code to start the return process.

2

Print Prepaid Label

Select the items you wish to return to receive a prepaid shipping label and a Return Authorization form via email.

3

Pack Your Item

Securely place the product in its original packaging including all accessories and manuals, and attach the prepaid label to the outside of the box.

4

Ship and Track

Drop off your package at any authorized carrier location; your refund will be processed within 10 business days of our warehouse receiving the return.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing