Frequently Asked Questions
Everything you need to know about our home innovation and services.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I track the status of my delivery?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package in real-time.
What is your return policy for Sharkninja products?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 60 days of receipt for a full refund, minus original shipping and handling charges.
Do your home appliances come with a warranty?
Yes, our products typically come with a 1-year limited warranty that covers any defects in material or workmanship under normal use during the warranty period.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Affirm for monthly financing.
How do I find replacement parts or accessories for my specific model?
You can find genuine parts and accessories by visiting our 'Parts & Accessories' tab and entering your product's model number, which is usually located on a sticker on the bottom or back of the unit.